Contact Support
You need a valid dongle / maintenance contract to use Teledyne PDS Support Desk
Office hours (CET 0800-1800): The Netherlands +31 10 2451500 ( Teledyne PDS Hotline: +31 10 2451500; open Monday thru Friday CET working hours ( After working hours you will automatically be forwarded to Teledyne RESON's global hotline number ) )
24/7: International +45 20 999 088 USA +1 805 964 6260
Teledyne PDS email Helpdesk: pds-support[at]teledyne.com ; open Monday thru Friday CET working hours
Teledyne PDS has a support team to assist the user with their questions and any challenge that may arise during a project. The support team are experts in the hydrographic and dredge field and qualified to deal with any part of the software and dredge guidance systems. When a valid maintenance contract is applicable to the dongle, the support team can be contacted via telephone and email. When an internet connection is available it is possible to remotely assist the user. The Maintenance Contract is free the first year after purchase.
Stay up to date
A Teledyne PDS product comes with one year free Maintenance contract. With a maintenance contract you can download the latest version of Teledyne PDS to use the latest development for your application. Please contact us for information about the maintenance contract.
Download Teledyne PDS
You can Download trial versions of Teledyne PDS as well as our free data viewer Teledyne PDS LiteView.
Please fill out this form to request a download.
Review the Teledyne PDS System requirements >
PDS Licenses
Maintenance Contracts
With the purchase of Teledyne PDS a Maintenance Contract for one year is included.
The Maintenance Contract for Teledyne PDS provides the following items:
- Free Teledyne PDS updates during the maintenance contract period
- Free support by e-mail and telephone during Teledyne RESON B.V. office hours; please note that support does not mean online training!
- After office hours telephone support is available for emergencies.
Furthermore the user will be kept informed on the progress of development, applications and new options
New developments, features and enhancements are available for all licenses with a Maintenance Contract. Some features will be only available as option.
Major releases will be announced via Teledyne PDS Twitter to our Teledyne PDS followers
At the end of the Maintenance Contract the client can renew the contract after placing a Purchase Order. When client details are fully known by Teledyne RESON an quotation for extending the Maintenance Contract will be send to the client. The Maintenance Contract will be set to the end of the calendar year after a first renewal.
The price of the Maintenance Contract depends on the number of Maintenance Contract licenses purchased and is available on request.
The updates are accompanied with release notes. The release note describes the changes in the versions.
Maintenance Contracts and replacement
With the purchase of Teledyne PDS a maintenance contract for one year is included. Extension of the Maintenance Contract starts from the end data in the license dongle to the end of the present or coming year. When a maintenance contract license is 1 or more years behind we charge 50% of the fee for the years passed.
Dongles
Each dongle has an “Expiry date" of the Maintenance Contract. You can check the expiry date of the Maintenance Contract in the Teledyne PDS Control Center: Help – About Control Center. Under dongle information the “Expiry date" is shown. Versions released before the expiry date will always run. Versions released after the expiry date will not run. If a Maintenance Contract is extended Teledyne PDS updates your dongle automatically.
Dongles and replacement
A dongle will be replaced after receipt of the (faulty) dongle at the Teledyne RESON office in Rotterdam. The replacement dongle will have the same features and maintenance date as the dongle to be replaced. Cost will apply to dongle replacement.
PDS Educational License
Having employees which understand and apply solid knowledge of industry technology is very important for our customers. Therefore Teledyne PDS is happy to promote the use of Teledyne PDS at universities, high schools and academic institutes.
What does this mean for you?
We offer PDS licenses for free to be used in courses in which industry technology is taught and trained for education. This will enable trainees to gain expertise in maritime principles and to gain hands-on experience in maritime software.
Is it for you?
If you are teaching in a maritime domain like Ports / Harbors, Constructing, Defense / Security, Deep water or Dredging we are open to receive your enquiry.
What do you need to do?
Please contact us via [email protected] and we will contact you to further discuss your application and how you can use our licenses best.
What do you get?
Licenses without being charged for them for the time frame needed to use them for your training / education. Free training in PDS applications for teachers (expenses for travel, board and lodging excluded). Teachers get free access to our support helpdesk after they successfully passed the training session.
Contact us to request a Educational Teledyne PDS License at [email protected]
